Apple customer service responds to iPhone 17 Pro screen issues: Can be fixed through updates

Apple customer service responds to iPhone 17 Pro screen issues: Can be fixed through updates


After the iPhone 17 series officially went on sale on September 19th, early users reported green and purple screen tints on the new phones. Some users reported that the screen displayed normally upon powering on, but after downloading a few common apps, half of the screen turned green.

CNMO has learned that some users also reported that the screen of the first iPhone 17 Pro, purchased through official channels, began to turn purple after importing data. More seriously, some users experienced a "half-green screen" issue, where half of the screen displays normal colors, while the other half exhibits a noticeable green cast. These display issues directly impacted user experience. Faced with this, some users chose to return their phones directly rather than send them back for testing.

Apple customer service officially responded to the user feedback, stating that they had received other user reports regarding screen issues. Apple's screens and other hardware undergo rigorous quality testing before leaving the factory. If a user experiences abnormal screen brightness, Apple will first perform a hardware test on the phone. After ruling out the rare possibility of hardware issues, Apple will then conduct a software system investigation. Apple customer service explained that sometimes the system's color functions may not function correctly, and such issues can be fixed through system updates.

In addition to the display issues, the iPhone 17 Pro series' casing material change has also sparked controversy. This year, Apple replaced the titanium frame used in the previous two generations with an aluminum alloy, a change that directly affected the phone's scratch resistance. Data shows that aluminum alloy has a Mohs hardness of only 2.5-3, far lower than titanium's 6. This difference makes the iPhone 17 Pro series more susceptible to scratches and dents, especially on the dark blue model.

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