Apple's Beats wireless headphones are currently the subject of a potential class action lawsuit alleging that their voice call performance "does not meet the advertised performance." The lawsuit, filed in California in August, alleges that Apple's Beats Fit Pro, Beats Solo Pro, and other products suffer from poor audio quality when used with video conferencing apps like Teams and Zoom, making voice communication impossible.
Plaintiff Kimberly Feeney stated that she purchased a pair of Beats headphones in 2024, but was frequently unable to hear her voice clearly during Teams and Zoom calls. Despite repeated visits to the Apple Store Genius Bar for assistance, the issue remained unresolved, leading her to file a class action lawsuit.
The plaintiff's legal team is currently seeking class action certification. If approved, other consumers who purchased Beats Fit Pro, Beats Solo Pro, and other headphones after July 9, 2021, would also be included in the case. Apple has not yet responded to this request.
Whether the lawsuit will be certified and proceed to trial remains uncertain. In response to this, Jameson Pasek, head of litigation at Caldwell Law, told CNET that while Apple has a resource advantage, the class action system can, to a certain extent, balance consumer interests. Statistics show that approximately 60% to 70% of class action certification applications are approved. Of course, only a small number of cases actually proceed to trial and receive significant compensation, and most class action lawsuits ultimately result in settlements.
